Error During Padvish Installation: Installation of Firewall Driver Failed

Signs and Symptoms

  1. During Padvish anti-virus installation and after initiating its installation, you will encounter “installation of firewall driver failed” error:
  2. Message text:

Common types of errors and how to fix them

To find the reason for the error, you need to refer to C: \Windows\Inf\setupapi.dev.log file. The last line of this file indicates the occurred error.

Description The probable reason
You received the error number “-2147180503” in the message text. the last lines of the file setupapi.dev.log include “0x8004A029” Your problem is a large number of NDIS drivers in the system which probably occurred due to the lack of removing the previous anti-virus.

  1. For Windows 7 and higher, go to Network and Sharing Center and choose Change Adapter Settings.
  2. For Windows XP and Server 2003 in Control Panel, go to Network Connection.
  3. Right-click on each adaptor and choose the Properties option. one of the adaptors includes more than 8 NDIS filters that caused problems.
  4. To fix the problem you can increase the limitation to Windows NDIS filter numbers. For this:
    • Open Regedit application
    • Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network path
    •  Change the MaxNumFilters to 14.
The last line of the file shows setupapi.dev.log0x00000005 and the upper lines include the phrase “Error 5: Access is denied”. The username that the application is installed with is not a member of the Users group. The most common reason for this problem is the manipulation of Windows Group Policy settings.

  1. Open Computer Management and go to System Tools> Local Users and Groups> Groups.
  2. Open the Users and check the Members tab. You need to view the two following groups here:
    • NT AUTHORITY\INTERACTIVE (S-1-5-4)
    • NT AUTHORITY\Authenticated Users (S-1-5-11)
  3. If the above groups are not members of the Users group, then it is your problem. You just need to add these groups which are Windows default.
  4. After adjusting, you need to login and logoff once to accesses applied to your user.
  5. If your system is a member of the domain, check the Group Policy settings on the active directory server. The most common problem is:
    • Open Group Policy Management on the active directory server.
    • Especially look for a Policy that changes the member users of the group.
    • Check Computer Configuration> Preferences> Control Panel Settings> Local Users and Groups.
    • If any type of entry is defined for the Users group, check that “delete all member groups” is unchecked or the above groups are members of them. If your system is under a domain, be sure to check the Group Policy settings of the domain.
The last lines of the file setupapi.dev.log include the phrase: ” Driver package ‘apndis.inf’ already exists in Driver store”. Probably, your problem is the OEM file of the old version of the firewall driver.

  1. Open C:\Windows\Inf folder.
  2. Look for a file with .inf extension which includes apndis phrase.
  3. For this, you can use the Windows research possibility. Search this phrase: ” content:apndis*.inf”
  4. If you found a file like oem18.inf (or any other numbers) remove this file and its homonymous file with pnf extension.
    • For instance, if the “oem18.inf” found, remove both oem18.inf and oem18.pnf files.

Complementary Solution

If your problem is not fixed with the above topics, try the installation once with another username. If the problem still remains, call with Padvish support center.

It will be needed to send C:\Windows\Inf\setupapi.dev.log to us, when you call us.

 

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